Privacy Policy
Our Privacy Policies
Last Updated: 30th July 2020
Table of Contents:
SECTION 1 – ABOUT VALIRAM
This Privacy Policy applies to the collection, processing, and storage of your personal information by Valiram Trading Sdn Bhd (“Valiram”) and other organizations related to Valiram, including its subsidiaries. Within this Privacy Policy, references to “Valiram”, “we”, “us”, or “our” refer to the relevant entity within Valiram that processes your personal information.
SECTION 2: SOURCES OF DATA
We (or our service providers) collect your information through various channels, including:
- Through our stores or other offline interactions.
- On or through www.valiram.com, as well as any of our other websites or applications.
- When you create an account with us or sign up for a service, loyalty program, or feature.
- When you communicate with us via third-party social media platforms.
- When you make purchases from us.
- When you participate in a contest or other promotion.
- When you otherwise communicate with us or provide information to us.
The information collected includes, but is not limited to, your name, contact details, demographic information, date of birth, billing and payment details, IP address, purchased items, personal preferences, and location information (if permitted by your device and app settings). Additional information may also be collected based on what you choose to provide to us.
By accessing or using our services, you signify your consent to the above collection and processing of your personal information.
SECTION 3: HOW DO WE USE YOUR DATA
How We Use Your Data:
- To fulfill your requests for products and services and to keep you updated about your orders.
- Keeping you informed (either via post, telephone, email, or SMS service) about our new stores, products, services, upcoming events, or promotions.
- To facilitate your participation in any contests or events.
- Where appropriate, for market research.
- Affiliate marketing initiatives with partners or third-party service providers related to Valiram.
- Analytics, search engine, marketing campaigns, and CRM (Customer Relationship Management) service providers, purely based on Valiram initiatives for marketing and communication purposes.
SECTION 4 – DISCLOSURE AND TRANSFER OF PERSONAL DATA
To provide the above services to you, we may share your personal information with our subsidiaries and affiliated companies worldwide, as well as selected third parties, including our business partners, franchisors, brand principals, and third-party service providers.
The Valiram headquarters is located in Malaysia. However, the personal data we collect from you may be transferred to, processed, and stored in different countries depending on the circumstances. This includes any countries where Valiram operates, such as:
- Malaysia
- Singapore
- Thailand
- Indonesia
- Vietnam
- Australia
- New Zealand
- Hong Kong
- Macau
- Philippines
Please note that your data may be transferred to, processed, and stored in countries that may or may not provide the same level of protection as the country in which you initially provided the information. In such cases, we ensure that adequate protection for your data is provided as required by applicable law.
We may disclose your personal information to law enforcement agencies and government bodies if we are required to do so by law, or when we believe in good faith that such disclosure is reasonably necessary to comply with legal processes. By providing personal information to us, you consent to your data being transferred to, processed, and stored in these countries under local laws.
SECTION 5 – SECURITY OF YOUR DATA
We have implemented reasonable measures to safeguard your personal information against loss, theft, and unauthorized access, use, or modification. These measures include limiting access to personal information to only Valiram employees and authorized third-party service providers who need such information for the purposes described in this Privacy Policy, as well as applying other technical and physical safeguards. All direct payment gateways we use adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standards), managed by the PCI Security Standards Council—a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. If you provide us with your credit card information, it is encrypted using secure socket layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-standard security measures.
Third-Party Websites and External Links
The Valiram website may contain links to third-party websites and microsites, whose privacy practices may differ from ours. These websites are governed by their own privacy policies, which are beyond our control. Once you leave our servers (you can verify this by checking the URL in your browser’s address bar), any information you provide is governed by the privacy policy of the website you are visiting. That policy may differ from ours. If you are unable to locate the privacy policy of any third-party website from its homepage, we recommend contacting the website directly for more information.
SECTION 6 – COOKIES
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on all websites related to Valiram and link the information we store in cookies to any personally identifiable information you submit while on our website.
We use both session ID cookies and persistent cookies. Session cookies make it easier and more secure for you to navigate our website and expire when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Reference for cookies can be found at
http://www.cookiecentral.com/.
We use session cookies to store secure sessions and browsing preferences. We set a persistent cookie to store your username and interests, so you don’t have to enter them more than once. Persistent cookies also enable us to track and target the interests of our users to enhance their experience on our websites. If you reject cookies, you may still use our website, but your ability to access some areas may be limited. Cookies are used in the shopping bag to enable enhanced security and prevent URL-based spamming.
Unless you voluntarily identify yourself (through registration, for example), we have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is what you supply (e.g., when you transact as a guest or add items to your shopping bag). A cookie cannot read data from your hard drive.
Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Valiram websites only and does not cover the use of cookies by any advertisers.
We do use cookies on point-of-collection pages for email addresses but do not use them in emails. Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send data—such as the web pages you view.) Your IP address does not personally identify you. We use this information to deliver web pages upon request, tailor our website to customer interests, measure website traffic, and inform advertisers of the geographic locations of our visitors.
When you visit any Valiram website, our company servers automatically record information that your browser sends. This data may include but is not limited to:
- Your computer’s IP address (as explained in the Cookie section above)
- Browser type
- The webpage you were visiting before arriving at our site
- The pages within our network that you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics
SECTION 7: ACCESS, CORRECTION AND WITHDRAWAL OF CONSENT
If you have any queries, comments, complaints, or updates about our Privacy Policy or our collection and processing of your data, please contact us at:
Data Protection Officer
Valiram Trading Sdn Bhd
Level 19, Wisma UOA 2,
21 Jalan Pinang, 50450,
Kuala Lumpur, WP Kuala Lumpur
Email: privacy@valiram.com
If you wish to access, update, or withdraw consent for the use of the personal information collected by us, please email the above contact. Alternatively, you may also log into the Valiram microsite located on our website (www.valiram.com) and access your account to amend or change your data if you find it incorrect. We will not correct your personal data upon request from any third party unless such third party is able to produce documentary evidence of your authorization to do so.
